US-based field service management software developer MSI Data has partnered with PaySimple to launch an instant, onsite payment collection feature.
Through this partnership, MSI will add the mobile field service payment feature to its field service management solution called ‘Service Pro’.
PaySimple enables field service teams such as technicians to collect payments from customers directly on site.
The new payments feature is aimed at reducing the time between a technician completing a job and the service company receiving the payment for that job.
This reduces the service-to-cash cycles for both, field service companies, and customers.
PaySimple president David Sharp said: “With Service Pro Payments, field service providers now have the opportunity to not only meet customer demand but also take advantage of the many benefits of on-site payments, including providing a safe, secure payment experience for their customers.”
A longer service-to-cash cycle usually requires huge amounts of cash for working capital, which impacts operational efficiencies.
By partnering with PaySimple, MSI will be able to eliminate the manual billing process and help service companies cut costs.
MSI’s Service Pro solution allows field agents to provide customers with a summary of services provided and the cost.
Customers can pay the agents immediately in cash, check, e-check, ACH, or using a credit card.
MSI CEO Geoff Surkamer said: “PaySimple is a clear leader in efficient and secure on-site payment collection to positively impact the customer experience while streamlining the entire billing process.
“MSI is excited to add PaySimple to the Service Pro platform, enabling thousands of field service appointments to exceed expectations with a real-time experience for the service customer.”