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October 22, 2020

CityBase helps Illinois village simplify its payment systems

By Mohamed Dabo

CityBase, a provider of government and utility payment technology, has announced a partnership with the Village of Mount Prospect, IL, to introduce no-contact payment kiosks and simplified online payments for their residents.

The new payment technology, powered by the integrated CityBase payment platform, will unify online and in-person payment channels across departments.

This will create a consistent user experience for residents no matter their payment method, and provide centralized, automated reporting and reconciliation across the Village and its departments.

Mount Prospect will bring water, sewer, and refuse utility payments live online and via an outdoor self-service kiosk which will be installed at Village Hall, 50 S. Emerson Street.

Contactless service 24/7

The kiosk will extend in-person service hours to 24/7 for customers, providing a safe and secure option to pay bills while eliminating person-to-person contact.

The Village plans to expand services in the future to support additional payments such as parking tickets and food and beverage, hotel/motel, amusement, and municipal motor fuel taxes.

Amit Thakkar, Director of Finance for Mount Prospect, said:

“We do not have any platform today where we can allow people to file and pay their taxes online. We also do not have recurring payments that people can sign up for. And we do not have any 24/7 cash payment service today. We were looking at different options. Today we are recommending CityBase with their kiosks and online payment services,”

“This will be much more user friendly, and we won’t have to be responsible for PCI compliance. We are hoping to capture savings of $50,000 or more annually.”

Payments via credit or debit card, by bank account, or cash

CityBase technology creates a streamlined and user-friendly experience for making payments via credit or debit card, by bank account, or via cash.

Customers paying online will be able to securely store a preferred payment method and schedule future and recurring payments for utility bills.

The CityBase platform will shoulder the responsibility of PCI security compliance, removing the Village from PCI scope.

The technology will integrate with the Village’s existing financial system and will provide automated research, reporting, and reconciliation through a cloud-based revenue management solution.

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