Caroline Hodson explains why most Single Customer View initiatives fall short and offers practical strategies for unifying customer data, aligning teams, and, crucially, driving measurable business outcomes
Human judgement is still irreplaceable despite advancements in AI, reinforcing the value of critical thinking and decision-making.
The banking industry continues to be a hotbed of patent innovation. Activity is driven by digitalization, enhanced security, operational efficiency,...
Understand the themes driving your sector, keep up with key innovation areas and track the activities of leading companies
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