Zelis has unveiled the Zelis Advanced Payments Platform (ZAPP) to help payers process high volumes of claims payments and communications, along with technical requirements, in one integrated platform.

ZAPP helps payers simplify and streamline operations, reduce complexity and stay compliant while providing a payment experience that meets their needs and those of providers and members today, and in the future.

ZAPP is supported by an ecosystem of more than 80 technology and strategic partners with expertise in adjudication, card processing, banking, and enablement. This provides payers with access to capabilities and services to enable their future innovation plans. By delivering a holistic solution, Zelis delivers digital conveniences and innovative offerings that benefit providers and members without the complexity of managing more external vendors. In addition, ZAPP’s deep integrations with Google, Apple Wallet, and Zelle will help to modernize the provider and member experience at a greater scale.

Yusuf Qasim, President, Payments Optimisation at Zelis, said: “Payers shouldn’t have to manage a patchwork of complex and incompatible systems to deliver payments and communications. Aside from the administrative burden, complicated tech stacks introduce complexity and risks. We’ve thoughtfully built ZAPP by listening to the needs of payer clients and expanding our partner ecosystem. We’ve created an innovative platform that can scale based on a client’s needs, helps them stay compliant, provides modern offerings, and reduces friction among payers, providers, and members.”

Benefits of the Zelis Advanced Payments Platform

Increase efficiency: ZAPP intelligently manages all communications and payments across modalities including the automated clearing house (ACH) network, virtual credit cards, and check. In partnership with Rectangle Health, the platform also delivers the industry’s first straight-through processing (STP) solution. Payers benefit from reduced operational costs and complexity, while providers and members benefit from quick and seamless payments and communications.

Accelerate payments modernisation: Payers are at various stages of digital modernisation. ZAPP is designed to help payers seamlessly scale into new markets and reach additional payees without further implementation. The platform’s robust rules-based engine, paired with its growing partnership ecosystem and unmatched dataset, delivers modern and customized payment experiences for payers, providers, and members alike.

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Mitigate risk and complexity: Designed for scale and growth against a complex and rapidly evolving regulatory landscape, ZAPP manages and stores more than one million rules to help payers seamlessly maintain compliance.

Simplify the payment experience for providers and members: Drawing upon an expansive partner ecosystem, ZAPP reduces payment friction and offers more choice and better access to providers and members, resulting in higher levels of satisfaction. Zelis recently partnered with Availity to streamline the end-to-end process between healthcare payers and providers, from administrative workflows through payments.