Royal Bank of Canada (RBC) scooped up the top prize of Best Global Retail Bank at the ‘Retail Banker International’ (RBI) Global Awards on 8 July.

The annual awards, sponsored by Fiserv, celebrate excellence and best practices in global retail banking.

Douglas Blakey, editor of RBI, said: “By every measure, record financial performance, sustainable profitable growth and outperforming its peer group in a wide variety of metrics, including volume growth and profitability, the Royal Bank of Canada led the way in North America and internationally as the ‘Retail Banker International’ Best Global Retail Bank.

“RBC is also being recognised for continuing to dominate the Canadian landscape in terms of good governance, integrity, diversity and corporate social responsibility, all contributing to an exceptional year for RBC.”

Record numbers tuned in to listen as Blakey and Deputy Editor Billy Bambrough announced the winners in an online broadcast.

They were joined by Fiserv’s VP of strategy and channel development Richard Broadbent, Katarzyna Rybicka, head of strategy at Alior, who accepted the European Retail Bank Award on behalf of the bank, and Winston Kassim, VP of strategy and strategic performance management at RBC.

The awards were a great success this year, with large numbers of nominations across all 15 categories.

Some of the categories were regional, while others recognised banks for outstanding strategies in specific areas of banking.

Along with the Global Retail Bank Award, the most hotly contested awards were the RBI Editor’s Award, which went to Akbank and the Retail Banker Award, which went to Citigroup Latin America’s head of business development and digital banking, Jorge Ruiz.

Blakey said: “This year, we received almost 300 nominations with 46 banks shortlisted across the 15 awards categories.”

I want to congratulate the banks who participated in this year’s awards and in particular the financial institutions that triumphed. The winning entries had clearly been very carefully thought out and the quality of the winning submissions did the awards proud.”

The full list of RBI Global Awards 2014 winners

Global Retail Bank of the year – Royal Bank of Canada

Retail Banker of the year – Jorge Ruiz, Citigroup LatAm

African Retail Bank of the year – Guaranty Trust Bank

North American Retail Bank of the year – Ally Bank

European Retail Bank of the year – Alior Bank

Middle East Retail Bank of the year – Mashreq and Dubai Islamic (tied)

Latin America Retail Bank of the year – Citigroup

Asia Pacific Retail Bank of the year – DBS

Innovation of the year – Bank of the West

Digital Banking strategy – ANZ

Best Branch Strategy – Umpqua

Digital Marketing strategy – Bank of Ireland

Retail Banking IT Strategy of the year – Panin

Best CSR Strategy – Khan Bank

Special RBI Editor’s Award: Akbank