The app carries the customers loyalty card as a barcode, which is scanned by the in-store till systems. The app also provides promotion alerts and store location services.
Joe Irons, e-commerce and multichannel marketing director at Monsoon Accessorize said: [Customers] will now never be without their reward card, as their smartphones will now be their loyalty tokens.
Go deeper with GlobalData
According to Ikanos head of client services and marketing Lindsey Ulanowsky, the app responds to emerging customers demands.
It should be well received, given that during our retail loyalty survey, 54% of customers thought that a card on the phone was a good idea, she said.
The shift from physical cards and vouchers to mobile apps is a growing trend in the retail and service industries.
In June 2012, US mobile payment company Square upgraded its Pay with Square app adding loyalty functionalities, allowing users to receive a digital version of the traditional physical loyalty cards from the merchants that joined the initiative.
Earlier this year, Apple launched a new app, Passbook, with which users can collect vouchers, tickets and boarding passes by scanning QR codes with their iPhone.
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.
Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalData
