The Bank of Bahrain and Kuwait (BBK) has unveiled a new automated teller machine (ATM), to enable visually impaired and partially-sighted customers in the country to perform banking transactions.
Installed at BBK’s Isa Town Financial Mall, the customised ATM allows the visually impaired to perform transactions through automated voice guidance.
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When a customer inserts personal headset into the machine, the new ATM automatically switches to voice-guided mode and provides voice instructions.
The keypad of the ATM features embedded Braille buttons allowing customers to easily perform banking transactions through voice-based instructions.
BBK CEO, Abdulkrim Bucheery, said they constantly strive to provide a quality banking experience for all their customers, particularly those with special needs – the hearing impaired, visually impaired and physically impaired.
"The introduction of the first ATM in Bahrain with voice-guided features will allow our visually impaired customers to access and use banking services which they previously found difficult," Bucheery added.
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