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April 22, 2019

Americans increasingly prefer digital payments

Digital payments, such as person-to-person (P2P) transactions, have increased in popularity in the US, according to a study by TSYS.

The latest TSYS Consumer Payment Study polled around 1,200 Americans.

Of those surveyed, 61% said that they want to get alerts on their mobile phone every time they make a card payment.

Between 2015 and 2018, preference for text messages for receiving alerts about potential misuse increased to 40% from 20%.

Besides, 66% of the respondents expressed interest in using their mobile phones to redeem loyalty/rewards points.

According to the study, the respondents using a P2P payment service increased to 44% over the last year from 29%.

Simultaneously, the popularity of customer service was also found to have shot up.

Among those polled, 72% said that they prefer calling customer service to speak to a representative in case of any payment card issue.

However, security woes still remain an impediment in this space, with 33% of the respondents found extremely concerned that their account and/or personal data will be stolen.

TSYS senior vice president of relationship management John Dale Hester said: “Americans are demonstrating a strong appetite for digital technologies, especially mobile channels, when it comes to how they bank and make payments.

“But that willingness to adopt the latest technology has its limits.

“When people encounter a problem with a payment card, most still want to interact with a real person.”


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