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December 23, 2013

Allied Irish Banks resolves debit card problems at ATMs

Ireland-based Allied Irish Banks has resolved the problems where customers were not able to use their debit cards at ATMs not belonging to the bank.

By Verdict Staff

Ireland-based Allied Irish Banks has resolved the problems where customers were not able to use their debit cards at ATMs not belonging to the bank.

The move by the lender came after receiving complaints from customers, who were not able to withdraw cash and were shown to have exceeded their daily withdrawal limit.

AIB said at midnight each day, AIB customers’ €600 ATM daily withdrawal limit will be reset.

"AIB apologises to all customers for any inconvenience caused by this issue," the bank added.

The technical issue was linked to a third-party service provider, who could not deal with the high volume of activity created due to the Christmas shopping season.

Fianna Fáil finance spokesman Michael McGrath urged the Central Bank to assess the IT systems of Irish banks following subsequent reports of technology glitches, which had a major impact on customers.

McGrath was quoted by The Irish Times as saying that problems with IT systems are now becoming an all too common feature of the Irish banking system.

"People are entirely at the mercy of financial institutions when it comes to the administration of their personal finances and they need to be assured that adequate systems and safeguards are in place to protect their funds," McGrath added.

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