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March 17, 2016

Winners announced for the Asia Trailblazer Awards 2016

ANZ Optimum World MasterCard has won ‘Best Card Offering’ at the 7th RBI Asia Trailblazer Awards, held in Singapore.

By Verdict Staff

ANZ Optimum World MasterCard has won ‘Best Card Offering’ at the 7th RBI Asia Trailblazer Awards, held in Singapore.

This was one of the four awards ANZ won this year, also including ‘Excellence in Customer Centricity’ and ‘Best Deposit Offering’.

In addition, DBS won thirteen awards at the event, including ‘Excellence in Internet Banking’ and ‘Trailblazer of the Year 2016’, while Citibank won four awards on the night as well.

Now in its 7th year, the RBI Trailblazer Awards maintains its growth across a myriad of categories, including service excellence, strategy excellence, product excellence, channel excellence, people excellence and process excellence.

Ruben Kempeneer, regional director for Timetric, said: "The prestigious RBI Asia Trailblazer Awards is the only one of its kind that focuses on innovation within Asia’s competitive retail banking space. They continue to expand in reach and interest, with year-on-year growth in the number of submissions received, with participation of local and foreign banks across Asia Pacific.

"Furthermore, the quality of submissions continues to be increasingly impressive, as a testament to Asia’s banks’ continued push towards innovative and game-changing propositions in the retail banking sphere."

Retail Banker International Asia Trailblazer Awards 2016 Winners

Process and Strategy Awards:

Excellence in Loan Origination:DBS BANK, SINGAPORE

Excellence in Collection and Debt Management:TAISHIN BANK, TAIWAN

Excellence in Client On-Boarding and Communication:DBS BANK

Excellence in Business Model Innovation:DBS BANK

Excellence in Customer Centricity:AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED

Dynamic 3rd Party Partnership:BANK MUAMALAT MALAYSIA BERHAD

Marketing and Communications Awards:

Best Social Media Marketing Campaign:CITIBANK SINGAPORE

Best Digital Marketing Campaign:DBS BANK

Excellence in Internal Communications:DBS BANK

Excellence in Social Media – Customer Relations and Brand Engagement:CTBC Bank

Best New Product, Service or Innovation Launch:MAYBANK

Best Marketing Campaign:DBS BANK

Products and Service Awards:

Excellence in Mass Affluent Banking:CITIBANK SINGAPORE

Excellence in Service Innovation:DBS BANK

Excellence in SME Banking:DBS BANK

Best Initiative in Financial Inclusion:HBL PAKISTAN

Best Mortgage Offering:MAYBANK

Best Loan Offering:MAYBANK

Best Bancassurance Product:BANK DANAMON INDONESIA

Best Deposit Offering:AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED

Best Card Offering:AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED

Outstanding Investment Services, Retail Clients:CITIBANK MALAYSIA

Channel Excellence Awards:

Most Innovative Branch Offering: STANDARD CHARTERED BANK KOREA

Innovation in Service Delivery – ATM: CTBC BANK

Excellence in Contact Centre Innovation: DBS BANK

Excellence in Internet Banking – Cross Border:DBS BANK

Excellence in Internet Banking – Overall:DBS BANK

Excellence in Mobile Banking – Customization:UNITED OVERSEAS BANK

Excellence in Mobile Banking – Overall:UNITED OVERSEAS BANK

Excellence in Multi-Channel Integration:AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED

People Awards:

Best Graduate Employment Scheme – Retail Banking:ALLIANCE BANK MALAYSIA BERHAD

Best Staff Training & Development Programme:CITIBANK SINGAPORE

Best Bank in Community Outreach Initiative:DBS BANK

Trailblazer of the Year 2016

Trailblazer of the Year for 2016 (Individual):DR KOSON SAPPRASERT, SIAM COMMERCIAL BANK PCL

Trailblazer of the Year for 2016 (Institution):DBS BANK

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