ANZ Optimum World MasterCard has won ‘Best Card Offering’ at the 7th RBI Asia Trailblazer Awards, held in Singapore.
This was one of the four awards ANZ won this year, also including ‘Excellence in Customer Centricity’ and ‘Best Deposit Offering’.
In addition, DBS won thirteen awards at the event, including ‘Excellence in Internet Banking’ and ‘Trailblazer of the Year 2016’, while Citibank won four awards on the night as well.
Now in its 7th year, the RBI Trailblazer Awards maintains its growth across a myriad of categories, including service excellence, strategy excellence, product excellence, channel excellence, people excellence and process excellence.
Ruben Kempeneer, regional director for Timetric, said: "The prestigious RBI Asia Trailblazer Awards is the only one of its kind that focuses on innovation within Asia’s competitive retail banking space. They continue to expand in reach and interest, with year-on-year growth in the number of submissions received, with participation of local and foreign banks across Asia Pacific.
"Furthermore, the quality of submissions continues to be increasingly impressive, as a testament to Asia’s banks’ continued push towards innovative and game-changing propositions in the retail banking sphere."
Retail Banker International Asia Trailblazer Awards 2016 Winners
Process and Strategy Awards:
Excellence in Loan Origination:DBS BANK, SINGAPORE
Excellence in Collection and Debt Management:TAISHIN BANK, TAIWAN
Excellence in Client On-Boarding and Communication:DBS BANK
Excellence in Business Model Innovation:DBS BANK
Excellence in Customer Centricity:AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED
Dynamic 3rd Party Partnership:BANK MUAMALAT MALAYSIA BERHAD
Marketing and Communications Awards:
Best Social Media Marketing Campaign:CITIBANK SINGAPORE
Best Digital Marketing Campaign:DBS BANK
Excellence in Internal Communications:DBS BANK
Excellence in Social Media – Customer Relations and Brand Engagement:CTBC Bank
Best New Product, Service or Innovation Launch:MAYBANK
Best Marketing Campaign:DBS BANK
Products and Service Awards:
Excellence in Mass Affluent Banking:CITIBANK SINGAPORE
Excellence in Service Innovation:DBS BANK
Excellence in SME Banking:DBS BANK
Best Initiative in Financial Inclusion:HBL PAKISTAN
Best Mortgage Offering:MAYBANK
Best Loan Offering:MAYBANK
Best Bancassurance Product:BANK DANAMON INDONESIA
Best Deposit Offering:AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED
Best Card Offering:AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED
Outstanding Investment Services, Retail Clients:CITIBANK MALAYSIA
Channel Excellence Awards:
Most Innovative Branch Offering: STANDARD CHARTERED BANK KOREA
Innovation in Service Delivery – ATM: CTBC BANK
Excellence in Contact Centre Innovation: DBS BANK
Excellence in Internet Banking – Cross Border:DBS BANK
Excellence in Internet Banking – Overall:DBS BANK
Excellence in Mobile Banking – Customization:UNITED OVERSEAS BANK
Excellence in Mobile Banking – Overall:UNITED OVERSEAS BANK
Excellence in Multi-Channel Integration:AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED
Best Graduate Employment Scheme – Retail Banking:ALLIANCE BANK MALAYSIA BERHAD
Best Staff Training & Development Programme:CITIBANK SINGAPORE
Best Bank in Community Outreach Initiative:DBS BANK
Trailblazer of the Year 2016
Trailblazer of the Year for 2016 (Individual):DR KOSON SAPPRASERT, SIAM COMMERCIAL BANK PCL
Trailblazer of the Year for 2016 (Institution):DBS BANK