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April 1, 2020

Western Union expands digital remittances services

Remittance firm Western Union has increased the reach of its digital money transfer services to more than 75 countries.

Customers of the firm can payout into a network of four billion accounts and wallets in 100 countries.

The move comes amidst the temporary closure of several Western Union Retail Agent locations due to the Covid-19 pandemic.

Western Union’s digital services are said to cover the top 20 primary remittance sending countries listed by the World Bank.

Its account and wallet payout network is said to include the major remittance receive countries across the globe.

The firm said that its digital services generated double-digit revenue growth over the past few years till last year.

Western Union president and CEO Hikmet Ersek said: “We are humbled to serve an ever-broader array of customers, giving them greater ease, access and confidence in every transaction they make, while upholding what matters most to them – speed, reliability, convenience and trust.

“This is even more important during these challenging COVID-19 times. While the vast majority of our retail network remains open, some of our retail locations in certain areas have been impacted by local government closure directives.”

Recently, Western Union launched Digital Location – a new channel – to continue its services amid the lockdown enforced by various countries due to Covid-19.

 

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