Swedbank and NCR have extended their partnership, in a move that will see NCR provide new ATM software to the bank across the Baltics.
NCR, a partner of the Baltic lender for the last 20 years, will also work with Hansab to upgrade over 150 of Swedbank’s older NCR ATMs with the latest NCR SelfServ 22, 25 and 31 units and cash-recycling capabilities.
Mihkel Roosme, head of multichannel management division at Swedbank: "Responding to customer demand for an increasingly technology-based service, as well as educating them on the benefits of modern banking channels, is fundamental to our business.
"To ensure that our multi-channel banking strategy delivers on this, we needed a highly integrated software and hardware solution. We have partnered with NCR for more than 20 years, so they are tuned in to our business and provide the high value solutions that turn our strategy into a reality."
NCR will provide Swedbank with its APTRA Edge software, allowing the lender to roll out ATM applications across its NCR ATM network in 206 branches across Estonia, Latvia and Lithuania.
Joe Gallagher, VP and general manager of self-service and converged channel software, NCR Financial Services, said:
"As consumers become increasingly aware of convenient technology-based banking channels, financial institutions, such as Swedbank, have responded to deliver on that multi-channel banking experience.
"To achieve this, a fine balance of software and hardware must be carefully implemented to provide the desired customer experience. We are proud to have worked with Swedbank over so many years as it has evolved into the region’s leading bank, and we will continue to help them make everyday transactions easier for their customers."