Speedpay, a subsidiary of Western Union, has launched the Next Gen bill payment platform.
The new platform offers billers interactive voice response (IVR) enhancements, upgraded configuration capabilities, and a customer profile to manage wallet and notification preferences.
Next Gen can also be used to make functionality changes such as adding whole channels and payment types, changing payment validation rules and messages to customers and branding. The platform can also be used to change IVR prompts via an automated deployment process, Speedpay said.
Moreover, the new platform is routinely upgraded to offer clients access to the latest features and channels.
Speedpay head and Western Union Global Payments SVP Frank Lockridge said: “The release of Next Gen is the result of continuously listening to our clients’ needs and desires so they can better serve their customers.
“As an industry leader with nearly 30 years of expertise, we strive to stay at the forefront of payments by offering the latest solutions in bill presentment and payment.”