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July 14, 2011

Olympics ticketing blunder hits hundreds

Nearly 700 people were charged twice while purchasing tickets for the London 2012 Olympics thanks to a processing error.

By Verdict Staff

Nearly 700 people were charged twice while purchasing tickets for the London 2012 Olympics thanks to a processing error.

Ticketmaster, the company responsible for the tickets sale, was informed by customers who noticed the error while buying tickets in the initial phase of the ‘second chance’ sale.

The company said the error led to overdraft charges on debit card purchases. This has now since been resolved and all those affected have received a refund.

“We are aware of a Ticketmaster processing error affecting a small number of customers who purchased tickets during the London 2012 Olympic Games second chance ticketing process,” said Ticketmaster in a statement to CI.

“This resulted in recent payment for tickets being processed in error twice on 6 July 2011. As soon as this issue was identified, a credit was actioned immediately to fully refund the second payment into the same account, which customers will see on their card statements. We would like to offer our apologies for this error and any inconvenience caused.”

Ticketmaster refused to comment on the processing error in more detail when contacted by CI.

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