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February 6, 2017

Mashreq adds new features to protect debit and credit cards from unauthorised use

Mashreq, a UAE-based financial institution, has brought two new advanced safety features to its Card Control service, integrated with its mobile banking app known as Mashreq Snapp.

By Verdict Staff

Mashreq, a UAE-based financial institution, has brought two new advanced safety features to its Card Control service, integrated with its mobile banking app known as Mashreq Snapp.

Claimed to be launched for the first time in the UAE, both the features empower customers to securely manage their mobile banking transactions.

The new features ‘Block by Country’ and ‘Block by Merchant Category’ seek to provide more power to the customer to safeguard the use of their debit and credit cards.

Using the Block by Country feature, customers can block specific countries where the card cannot be used. The Block by Merchant Category helps users to blocks certain categories so that their cards can not be used at merchant categories that are blocked by the users.

Moreover, Mashreq’s Card Control allows customers to lock, block, limit, manage daily purchases and set maximum transaction amount and count on all their cards.

Mashreq head of digital banking and innovation Aref Al Ramli said: “Innovation is a part of Mashreq’s DNA. We constantly strive to provide our customer with enhanced customer experience. The new version of Card Control on Mashreq Snapp is launched based on key customer usage insights and customer feedback.

“With the recent surge in the adoption of mobile banking by customers in the region, there is a corresponding need by banks to provide its customers with relevant safety measures in order to protect them against fraudulent transactions.

“With these two new features, the ultimate control is with the customer, empowering them to securely self-manage their mobile banking transactions."

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