View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. News
  2. Company news
January 12, 2016

Hong Leong Bank partners with IBM to enhance credit card services

Malaysian lender Hong Leong Bank has partnered with tech giant IBM to incorporate the latter's cognitive computing called ‘Watson’ in its credit card services.

By Verdict Staff

Malaysian lender Hong Leong Bank has partnered with tech giant IBM to incorporate the latter’s cognitive computing called ‘Watson’ in its credit card services.

The technology has been designed to serve as an online customer self-service advisor, offering anytime support regarding cardholder enquires.

It will also allows the bank’s service advisors to evaluate massive volumes of data such as research reports, product information and customer profiles, to help match the needs of customers to the bank’s available financial options.

Hong Leong Bank chief operating officer for customer experience and analytics Edward Pinto stated that the new system is scheduled to become live within the coming four to six months following internal testing.

Pinto added that the new system was a substantial investment, without divulging its precise value.

NEWSLETTER Sign up Tick the boxes of the newsletters you would like to receive. A weekly roundup of the latest news and analysis, sent every Wednesday.
I consent to GlobalData UK Limited collecting my details provided via this form in accordance with the Privacy Policy
SUBSCRIBED

THANK YOU

Thank you for subscribing to Electronic Payments International