Singapore-headquartered digital payments company dtcpay has partnered with digital business services company TP to scale customer experience operations across Asia-Pacific (APAC).
In a statement, dtcpay said the arrangement is designed to strengthen its “customer experience operations” as it seeks to expand stablecoin-enabled payment offerings.
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Under the partnership, TP will provide 24/7 customer engagement operations for dtcpay customers and merchants. Support will be delivered in English and Mandarin across digital and voice channels.
TP will also apply its “proprietary AI-powered customer experience platform” and operational intelligence capabilities to support workflow management and service consistency.
dtcpay said the collaboration “reflects” rising demand for customer experience capabilities as digital payments providers expand into new markets and customer segments across APAC.
It added that the two companies see the partnership as a “long-term collaboration”. In future, the scope could be expanded to include broader regional support capabilities, additional multilingual engagement, and operational scaling initiatives.
TP SEA Business Development head Daniel Dua said: “Digital payment adoption in APAC is accelerating, and the companies leading this space combine strong technical infrastructure with equally strong customer experience operations.
“dtcpay has built a compelling and regulated payments platform, and we’re proud to bring the CX capabilities and scale to match that ambition.”
dtcpay is licenced by the Monetary Authority of Singapore and holds an Electronic Money Institution licence in Luxembourg for regulated services across the European Economic Area (EEA).
It also holds licences and registrations in Hong Kong, Australia, the US and Canada.
Last year, dtcpay collaborated with Mastercard Move to facilitate seamless global money transfers for its users.
