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December 10, 2019

Amazon Alexa to give Discover cardholders account information

Discover Financial Services has reached an agreement with Amazon to use its virtual assistant Alexa for giving access to account information to its cardholders.

Under the arrangement, Discover cardmembers will be able to manage their credit card accounts by giving voice commands to Amazon Alexa.

Additionally, they will be able to check their available credit, recent transactions, current balance, rewards category information as well as payment due date.

In order to access the new facility, Discover cardholders will have to link their account to Alexa. Subsequently, they can access the new Discover skill by just calling “Alexa, open Discover.”

Discover vice president of e-business Shaida Lynch said: “We are committed to providing our customers with valuable solutions that fit their routines, whether through our mobile app, on the web or with voice.

“As more consumers embrace voice-assisted technologies, like Alexa, to help manage various aspects of their lives, we’ll continue to provide solutions that meet our cardmembers’ needs wherever or however they prefer to manage their accounts.”

Using Alexa, which leverages Amazon’s automatic speech recognition and language technology, users can ask Alexa various questions or place request related to recent transactions, available credit, and current balance.

A spokesperson for Discover said that the company is testing new ways to enable cardmembers to manage their accounts with Alexa. The company will add new commands to help users carry out more functions.

“We are always listening to our customers and are consistently evaluating our strategies to align with their needs,” Lynch added.

“As consumer use of voice-assisted technology continues to climb, we expect customer demand for new ways to manage their accounts to also grow and anticipate building out our skill’s functionality further.”

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