Amadeus has integrated Troovo’s advanced Robotic Process Automation (RPA) engine into its B2B Wallet, giving its travel agent users access faster automated payments.

The integration of the RPA will allow payment and booking data to be moved automatically by a software robot.

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For example, key data relating to each payment and booking can be moved between the booking system and the airline Passenger Service System (PSS) or the hotel Property Management System (PMS).

Users will also be able to access software robots, which are a light-weight tool that can quickly be configured to complete basic business processes.

For instance, they can complete a payment simply by entering a 16-digit virtual card number, or travel booking details, from a travel agency system into an airline or hotel system.

Automation will save time, prevent human error

The automatic system will save time and prevent human errors; it will also avoid traditional systems integration work, which can take longer.

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The data transferred includes virtual card information that is written back to the booking system as well as transaction data provided to the travel supplier and the card-issuing bank.

In combination with Amadeus’ B2B Wallet solution, the system will “enable travel agencies to pay suppliers using the right virtual card for that specific booking scenario – be it pre-paid, credit or debit – in the most efficient way,” Amadeus says.

Also, according to the company, Troovo can be deployed easily within the travel provider’s payment processing workflow to provide a completely virtual solution for generating and processing payments.

“Reimaging travel agency pay providers”

Amadeus says its B2B Wallet customers can now enjoy the significant commercial, risk management and data visibility benefits of B2B Wallet. This will happen “alongside the operational cost savings and simple integration capabilities of Troovo Payments”.

Virtual payments will “eliminate inefficiencies while providing a whole new level of security, data richness and ease of use, thanks to RPA,” says Troovo’s co-founder and CEO Kurt Knackstedt.

Damian Alonso, head of payer services, payments, Amadeus, adds: “As we navigate the pandemic and begin to reimagine how travel agencies pay providers, it’s important we strive for the most automated and efficient approach possible.”