All articles by Douglas Blakey
Douglas Blakey
How retail banks can win over Gen Z: Tailoring credit rewards for a digital-first generation
Gen Z is a growing, influential audience that requires a fresh approach from retail banks, explains Zachary Johnson
The Single Customer View: Chasing the myth or harnessing the reality?
Caroline Hodson explains why most Single Customer View initiatives fall short and offers practical strategies for unifying customer data, aligning teams, and, crucially, driving measurable business outcomes
EU digital identity wallets: Steps for successful implementation
The European Digital Identity Regulation is a potential game-changer for payments but as Jan Van Vonno highlights, a number of challenges must be addressed
Payments in 2025: A sensible, sustainable evolution
Martin Hargreaves identifies the top payments trends in 2025 and explores their impact across the financial services industry
Striking the right balance to combat rising APP fraud in the US
The US shouldn’t rush to implement a three-day hold on suspicious rapid payment transactions. This could be bad for business and the consumer, and there are better ways to address the growing fraud risk, explains Frank Moreno
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What’s next for BaaS?
BaaS in its original format has endured a challenging time under increased regulatory scrutiny. Alex Mifsud, CEO of Weavr sets out a compelling alternative strategy
Will the UK set the global precedent for fraud reimbursement rules?
On 7 October 2024, the UK introduced a mandatory reimbursement scheme for victims of APP fraud. Silvija Krupena looks at whether the UK’s approach is the right one and whether it will set a precedent
Why payment ecosystems must not leave anyone behind
Accessibility isn’t just a social obligation; it’s a pivotal engagement strategy driving innovation and societal inclusion. Gabrielle Bugat argues that financial institutions must be proactive and take actionable steps to help prioritise inclusion
Paysafe and Deutsche Bank partnership facilitates digital cash withdrawal across Germany
Jonathan Vaughan Burleigh explains why Germany’s largest retail bank has teamed up with Paysafe
Embracing AI and automation: How retailers can get ahead this golden quarter
Dwaine Thomas discusses how AI-driven systems are increasingly being used to streamline payment processes, from fraud detection and prevention to optimising checkout flows and reducing cart abandonment