Premium credit card provider Luxury Card has unveiled a mobile application with 24/7 concierge chat service and account management tools.
The Luxury Card App is currently available only for iPhone and Android devices.
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Using the instant live chat feature, cardmembers can get answers to their day-to-day queries and also as well as book more ‘extravagant’ adventures, the company said.
The app will allow cardholders to access their complete suite of Cardmember benefits from their mobile device.
The account management tools on the app will enable users to check balance, make a payment, and view Rewards points.
Using this app, cardmembers can also book hotels, car rentals, flight tickets and luxury properties.
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By GlobalDataLuxury Card vice president of customer Experience Marina Kissam said: “The Luxury Card App allows us to deepen our relationship with our customers; we have already seen successful adoption of the app and received positive feedback from customers. We anticipate chat usage to grow and become a core user channel.
“The app content and 24/7 mobile chat are logical and significant enhancements to our Cardmember services. We want to make booking travel and any other Concierge-related requests easier for our customers, who lead extremely busy lives. There is nothing more convenient than using your mobile device—it’s about saving time for our Cardmembers while elevating their experiences.”
Other benefits for cardholders include preferred cardmember rates and special amenities.
Luxury Card offers three premium credit cards: Mastercard Gold Card, Mastercard Black Card and Mastercard Titanium Card. Each card comes with a distinctive, patented metal design.
Mastercard Gold Card and Mastercard Black Card offer members unlimited complimentary access to more than 1,200 VIP airport lounges with Priority Pass.
