Paytech company PayJunction has introduced AI-driven voice payments by leveraging customer engagement platform Twilio. 

The Twilio platform integrates communications APIs with AI and first-party data, supporting channels such as messaging, email, and voice. 

The move enables PayJunction merchants to utilise AI-driven interactive voice response (IVR) systems for payment processing over the phone. 

The integration leverages AI to minimise errors and allocate staff to more tasks for businesses, reducing customer wait times and increasing order processing capacity, PayJunction said in a press release.  

PayJunction president Randy Modos said: “Merging Twilio’s innovative, customised experiences with PayJunction’s robust payment technology will equip businesses with the tools to quickly scale their phone payment operations without increasing PCI scope.  

“Outsourcing phone payments often means higher costs and less control over customer interactions. With the Twilio and PayJunction integration, businesses gain access to a robust feature set and tailored pricing that aligns with their specific needs.” 

Independent Software Vendors (ISVs) can now employ Twilio and PayJunction’s No-code payments integration to develop payment experiences for their customers without reallocating development resources, the statement added.  

Earlier in April, PayJunction had integrated with Zapier, a platform that automates workflows for businesses, allowing its merchants to automate tedious manual workflows by integrating with existing systems and technology stacks. 

Founded in 2000, PayJunction provides no-code payment solutions, processing over $11bn annually.  

It offers payment acceptance solutions for businesses, covering in-person, online, and mobile transactions.