The relationship between banks and
consumers is being called into question in light of a
YouGov survey revealing one fifth of online shoppers have
fallen victim to online fraud in the UK.
The research, commissioned by eWise payo,
found 88% of online shoppers have either fallen foul of cyber
criminals or are worried that fraud is something that will happen
to them in the future.
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Over half of the respondents said they have
abandoned an online purchase in the last year due to security fears
and the proportion of consumers concerned with online security
increased with age.
The survey also revealed only 20% of consumers
chose debit cards as a perceived secure payment method when
transacting over the internet.
“This is a worrying sign, it seems banks and
consumers have drifted apart,” said John France, managing director
at eWise payo.
“The figures we have highlighted are alarming.
In spite of the time and money invested in protecting consumer’s
online security, retailers’ websites are still being hacked and
fraudsters continue to win the battle.”
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By GlobalDataYouGov also found 72% of consumers that
conduct e-commerce and have online banking access claim they would
feel more secure transacting over the internet if their bank
provided a payment option, allowing them to pay for goods online
directly from their online banking account.
eWise payo plans to launch an Online Banking
enabled Payment network (OBeP) in the UK during the third
quarter of 2011 to combat security insecurities among
consumers.
