NCR’s virtual teller ATM, called APTRA
Interactive Teller, has been deployed by a financial institution
for the first time.
US-based Sussex County Federal Credit Union
(FCU) has installed the ATM devices between 19 – 23 March.
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Now NCR is going to commence the roll out of
the virtual teller ATMs at “other financial institutions throughout
the US, Canada, Australia and other countries during the next three
months,” an official statement said.
NCR said APTRA ATMs can serve as a an
expansion of a financial institution’s distribution network, by
offering in-branch services such as intelligent deposit capture,
bill payments and new account and loan initiations.
The APTRA ATMs also link bank personnel with
the ATM user through live audio, and visually. The remote tellers
can talk the user through transactions, which cuts down the length
of queues at peak times in-branch, NCR said.
Sussex County FCU CEP Pamela Fleuette said
staff were now able to serve customers faster and that the
intuition had recorded “increasingly heavy transaction
volumes”.
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By GlobalData “Every financial institution is looking
closely at how to redefine their branch experience. They want their
branches to better differentiate themselves, enhance their brands,
and offer enhanced services to their customers and members,” said
Michael O’Laughlin, senior vice president, NCR Financial
Services.
“NCR knows that technology can help banks and
credit unions rethink the branch banking experience. APTRA
Interactive Teller puts a human touch to technology, mixing
efficiency with ease-of-use to help branch transformation become
reality.”
