EFT Source and Grand Valley Bank have partnered to provide the Colorado-based bank’s customers with instant issuance.
The new partners say that EFT Source’s technology, Card@Once, will ensure customers have to wait seconds to receive a new or replacement debit card.
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Chris Morse, vice president and operations officer for Grand Valley Bank, said: "Today, people rely on their debit card for nearly all transactions in their day-to-day lives. If a customer needs a replacement card because it was lost or stolen, they should not be punished with a seven to ten day wait for a new card to arrive.
"Card@Once allows us to instantly deliver a card with a customised PIN to the customer on the spot, which improves satisfaction and maximizes convenience."
After a two week testing period, the bank rolled out Card@Once across all its branches.
Dinker, president of EFT Source, said: "For more than 30 years, recognizing and addressing customers’ needs with a personal approach has been a cornerstone of Grand Valley Bank’s success.
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By GlobalData"Instantly replacing a lost, stolen or misplaced debit card with Card@Once provides customers with peace of mind and is a unique service that sets the bank apart from others."
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