Clinc, a US-based conversational AI training platform provider, has joined forces with Visa to offer its AI technology to payments and banking institutions across the world.
Following the deal, financial institutions that use Visa APIs can enable Clinc’s voice-first digital banking technology for their credit card clients.
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Clinc delivers a full suite of multi-language conversational AI platform, with a containment rate of 90%.
Using the platforms, users can converse with their bank account in a natural and conversational way.
Users can converse without any special keywords, phrases to memorise or templated questions to learn, the company claims.
Within a bank’s mobile app, users can check balances, transactions and spending history using voice.
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By GlobalDataThey also dispute transactions, turn card on/off, report and reissue lost/stolen cards, and raise credit limit or open a new credit card.
Users can also use the conversational AI training platform to transfer money, pay bills, create payment plans, and activate credit cards.
Clinc co-founder and interim co-CEO Lingjia Tang said: “Our goal has always remained the same – to create technology that makes people’s lives easier.
“Partnering with a leader like Visa is a milestone for Clinc, and this API integration is going to offer small and mid-size banks a similar experience that some of the largest banks in the world are using.
“This kind of capability and cutting-edge AI wouldn’t otherwise be accessible without Visa.”
Since launching its first product in 2016, Clinc has dozens of partners and deployments on three continents.
It has developed virtual assistants and conversational AI experiences for financial institutions such as Barclays, USAA, Isbank, and OCBC Bank.
