Lloyds Bank has introduced a new debit card that will allow friends, family and caretakers to make essential purchases on behalf of vulnerable and old customers.

The new ‘Trusted Person’ card will also allow the nominated person to withdraw cash on behalf of the main account holder.

Accountholders who cannot buy groceries or essential goods themselves due to health issues, or lockdown, can apply for the additional debit card.

Features and security

Accountholders can give the secondary card to a person they trust, without requiring to share their primary card or any other account details.

The card will not have the accountholder’s sort code and account number printed on it.

It will have a different card number and PIN from their primary debit card.

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Moreover, the ‘trusted person’ cannot access the customer’s current account – to which the new card will be linked.

The main account holder can cancel the card any time, track its usage, and check all transactions on their account statement.

The carers’ card comes with a spending cap of £100 per week. Same applies to withdrawals.

Cardholders cannot make online purchases, transfer money abroad, or over the phone.

Lloyds Bank director of personal current accounts Philip Robinson said: “We understand that for some, getting out and about is not always straightforward, and lockdown and shielding restrictions mean that many of our customers are relying on others to help them with groceries and picking up essentials.

“We have developed the Trusted Person card to make sure that there is a straightforward and, crucially, secure way to ask family, friends and carers for help.”

Launching at the end of this month, the Trusted Person debit card has been developed in response to the feedback from some customers, the bank said.

It will be available to Lloyds Bank, Bank of Scotland and Halifax’s customers. A specialised telephone service team of the bank will soon start identifying customers who may need it.

Earlier this year, Bank of Ireland and NatWest also launched a carers’ card for vulnerable and isolated customers amid the pandemic.