Genesis Financial Solutions has chosen ACI Bill Payment Solutions to manage its bill payment processing across multiple payment channels.
ACI’s integrated bill payment engine is said to power the US consumer finance company’s mobile, web, interactive voice response (IVR), call centre and eLockbox (consolidated remittances) payment options to facilitate customer loan payments.
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Genesis Financial Solutions operations senior vice president, Lisa Nilsson, said: "From our company’s onset, we’ve been focused on providing customers with exceptional service, which has resulted in considerable growth. As we’ve grown, so have our business lines and our finance offerings. We previously relied on multiple bill pay systems, which caused silos and inefficiencies."
ACI Worldwide senior vice president, Eric Labiak, said: "Our integrated offering gives billers the most options for receiving electronic payments, resulting in improved customer satisfaction, all while reducing support expenses and compliance issues."
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