All articles by Victoria Conroy
Victoria Conroy
Innovation lifts Indian payments
Indias electronic payment industry is being galvanised by the rapidly burgeoning middle-class consumer segment in the country and intensive government efforts to modernise and overhaul payment infrastructure to cope with the demands of a young and wealthy population
Nine UK contract wins in a year for TCS
There are not many companies that have benefited from the recent global economic meltdown, but Tata Consultancy Services is one of the few that managed to tap into the upsurge of interest in outsourcing as organisations worldwide hurried to streamline costs and operations The last two years have been good for Tata Consultancy Services (TCS), which has seen an unprecedented upswing of interest in outsourcing a field in which the company, which is also part of Tata, one of the best-known diversified conglomerates in the world, is already well-established.
Customer service key in online banking
According to a recent report from US digital marketing intelligence specialist comScore, online banking is continuing to grow in importance and popularity to the banking customer
Reforming the way to pay in Australia
While there is much debate over the effects these reforms have had, there is no doubt they have influenced the growth of electronic payments of all forms, as Victoria Conroy reports. As one of the most developed payment markets in the Asia-Pacific region, Australias electronic payment landscape has been characterised by intense regulatory scrutiny which has placed pressure on payment networks and issuers to lower pricing and open up the market to more competition
Building a fairer way to pay
While Visa and MasterCard battle it out to expand in Europes debit card market, and to convince issuers of the benefits of internationally-branded schemes, one European player is touting itself as the only true SEPA-compliant debit scheme ith debit cards being the dominant payment method across Europe, Visa and MasterCard have made no secret of their desire to strengthen their footholds using their respective debit schemes
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Payment innovation set to accelerate
On both the consumer and corporate sides of the payment industry, the pace of technology breakthroughs is helping financial institutions to respond to their customers needs at an intuitive level, as Victoria Conroy reports. At the recent NACHA Payments 2010 event, a group of key industry players outlined in a thought leadership panel discussion how innovation had influenced their business models, and what the pace of change means for the consumer and corporate payment industry.
The never-ending fraud fight
Although traditional methods of payment fraud are subsiding, in the online world it appears that new threats are appearing with increasing regularity, as Victoria Conroy reports. Fraud is a multi-billion dollar industry which inflicts damaging losses on financial institutions and shatters the confidence of their customers, but it seems that just as financial institutions shore up their defences, the fraudsters find a new way to attack.
The interactive age of marketing
With the advent of mobile technology, e-commerce and social networking, financial services marketers are embracing new methods to reach out to existing customers and engage with new ones. Victoria Conroy reports on the rise of interactive marketing and its role in client aquisition and retention.
ATM outsourcing heads east
In some areas of the payments industry, outsourcing is becoming increasingly important as financial institutions scramble to cut costs and streamline processes. ATM outsourcing is of particular interest as ATMs evolve with more functionality, bringing with it added cost, as Victoria Conroy reports.
Nigeria drives African e-payment growth
Nigeria is emerging as a key market in Africas burgeoning electronic payments industry Financial services players in the country are now trying to capitalise on technological innovation by rolling out increasingly sophisticated offerings and embarking on intensive consumer education, as Victoria Conroy reports.