Richard McMurdo, principle consultant at Talaris says:
"Over the past year, the media hype around mobile technology, contactless payments and a cashless society has continued to dominate the headlines. However, when you take a closer look, it’s clear that while digital transactions may have their place, cash remains at the heart of bank branch operations as a payment method of choice for consumers.
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Looking ahead to 2013, the need for bank branches to run efficiently will be a key priority, and we will see banks moving to more sophisticated cash forecasting systems to achieve this. Fitness sorting devices, note counting devices and currency sorters will be linked to central cash forecasting systems. Systems such as Fiserv’s Integrated Currency Manager will process this information and give accurate forecasts, allowing banks to reach new levels of insight. So the daily levels of customer cash deposits and withdrawals can not only be predicted before they happen, but the branch manager will know how much cash will be recycled, and can make informed decisions about the number of CIT visits needed, if any at all.
2013 will be the year we see bank branches operating in a smarter and more integrated way, using real time data to inform the cash cycle, drive efficiencies and improve the overall customer experience in branch."
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