A second report of a contactless card being read by a POS system in error has emerged in the UK, at the same high street chain as the previous report in May 2013.
According to the report the customers’ contactless card, which was not the intended card for payment, came close to the reader at the Marks and Spencer (M&S) check-out without their knowledge, triggering the payment.
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The customer, from Sheffield, South Yorkshire, said: "When I left the store I checked the receipt and payment had been made via another card – my Mastercard. I did not want to make the payment from this account but it was debited anyway. The receipt said the payment was contactless."
The retailer said it is disappointed not to have been able to resolve the issue and urged the client to get back in touch with the customer service team for a full refund.
In response M&S said: "We’ve tested the system extensively and it is robust and fit for purpose. It helps make payments quicker and more efficient for transactions under £20. Currently we have around 300,000 transactions a week taking place in M&S stores and have had a very small number of customer queries regarding contactless."
The disgruntled M&S customer asked the Guardian’s ‘consumer champion’ Rebecca Smithers: "Are there any other M&S stores where this has happened that I should avoid entering in case my card is accidentally debited?"
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By GlobalData
