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The Common Reporting Standard

  • Published: 14 Oct 2015

In recent years, the global fight against tax evasion has intensified, as governments around the world have introduced new reporting requirements.. read more

Benchmarking Banking Apps

  • Published: 2 Aug 2015

A review of the top UK mobile banking apps and guide to delivering an outstanding customer experience.. read more

Will Apple Pay-ve the way for mobile?

  • Published: 22 Jul 2015

The launch of Apple Pay in the UK has been hotly anticipated by the payments industry (and the odd Apple aficionado). Anna Milne, EPI’s advisory board and other industry experts examine the potential to evolve the mobile payments market.

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Is Customer Verification the Achilles Heel in Online Account Opening?

  • Published: 25 Jun 2015

The retail banking industry is in the middle of a digital revolution. According to the British Banking Association, mobile and digital banking services typically receive 7 million log-ins a day across the UK and account for nearly £1bn of transactions a day.. read more

Mobile Payments: Emerging Trends and Future Outlook

  • Published: 4 May 2015

This report is the result of an extensive survey drawn from Timetric’s exclusive panel of industry executives. Respondents were drawn from the Timetric Industry Insight Panel, an exclusive industry panel covering over 2 million business professionals worldwide.. read more

A study of youth attitudes to banking and online banking services

  • Published: 25 Mar 2015

We all instinctively know that mobile is a key channel for any number of things: from communications to gaming, on to navigation through to payments. The smartphone, heralded by the arrival of the iPhone in 2007, has catalysed change like few other inventions in recent years.. read more

Progressive Security: A New Standard for Digital Banking

  • Published: 16 Feb 2015

In our increasingly networked world, we can no longer rely on perimeter defences to protect our digital assets. The information stored in our systems has significant value and the criminals trying to steal it are technically sophisticated and well organised.. read more

Social affairs and untapped avenues

  • Published: 20 Jan 2015

Social media platforms such as Twitter, Facebook and LinkedIn are yet to appeal to private banks and wealth managers in the way they have to retail lenders and clients.. read more

What the branch can learn from digital

  • Published: 12 Dec 2014

We now spend about 2 hours per day using our mobile phones, and about 31 hours per month browsing the web from our laptops and desktops.. read more

How mutuals can stay relevant in an increasingly digital world

  • Published: 25 Nov 2014

In the summer of 2014, Intelligent Environments surveyed 2,000 people about their attitudes to banks, building societies and mutuals. Here we present some of the notable findings.. read more

A Guide to Credit Scores

  • Published: 5 Sep 2014

A visual guide to credit scores.. read more

The Reinvention of Loyalty Programmes

  • Published: 25 Jun 2014

Launching a loyalty program is expensive and it’s complex.. read more

The Future of Apple Pay

  • Published: 1 May 2014

Apple Pay is a major milestone in the evolution of mobile payments.. read more

Case Study: The Power of Personalised Self-service

  • Published: 12 Feb 2014

A case study from Personetics Technologies examining how a client was able to reduce the level of call centre activity involving transaction level inquiries. The firm sought a solution that could deflect these calls and, in parallel, provide useful insights and recommendations to the consumer.. read more

China’s Cards and Payments Industry

  • Published: 5 Nov 2013

The Chinese card payments channel grew substantially both in volume and value terms during the review period. In terms of number of cards in circulation, the channel grew at a robust pace from 2.0 billion cards in 2008 to 3.9 billion cards in 2012, at a CAGR of 18.42%.. read more

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