London. Future Payments Conference and Awards Ceremony 2013. 15-16 May 2013
The message was clear at this year’s Future Payments 2013 Conference held at the Millennium Gloucester Hotel on Wednesday: The payment industry is innovating as never before, but not all entrepreneurs are focusing on the key-question ‘what’s for the consumer?’
Whether we are speaking about traditional card payments, e-commerce or mobile payments, a fast and smooth payment experience is more important than ever. Online payments increase in volume and it has become clear that users are not willing to compromise on the payment experience. If the check out process doesn’t work the first time, customers will not test it again, as evident on Timetric’s statistics of the high number of drop-outs on payment pages.
"One of the key-factors in making new technologies successful is bringing the consumers with you: make it simple and you will not think about it," was a key point from speaker Howard Berg from Gemalto SVP UKI, Netherlands and Belgium.
VocaLink stressed the necessity of constantly updating the faster payments infrastructure, as consumers now expect real time payments and speed. "No matter the tool, customers are not willing to wait, and payment innovation is adjusting to the trend of the digital era. "
Regulation and fraud were also high on the agenda, with Robert Courtneidge, chairman of the Prepaid International Forum, and Tim Buckingam, partner in the Financial Services Dispute Resolution team of Eversheds, illustrating the threats coming from an overload of regulation and the difficulties in persecuting fraudsters.
The conference, which was organised by Timetric, showcased a number of innovative ideas towards the future of cards and payments. The 25th Cards & Payments Awards Ceremony, which took place on the first night of the conference, honoured those companies who had already proven success in this complex environment.
Timetric Group Publisher Andy Cook highlighted the high number of nominations and the hard task given to the judging panel: "We had a record number of entries and, yet again, the quality of the nominations was better than ever before."
Cards & Payments Europe Awards is an annual conference and award show organised by Timetric’s VRL Financial News.
This years judging panel included Douglas Blakey, group editor of Retail Banker International; Francesco Burelli, partner with Value Partners; David Parker, chief executive of Polymath Consulting; Sara Perria, assistant editor of Cards International; and James Ratcliff, who chaired the panel.
Among the speakers were Jan Smets, from the Belgian Post Office, Hannes Van Rensburg, from Fundamo, Barry Clark from The Future Fundation, Mipaga consultant Michael Nuciforo, Mobey Forum Andrew Griffin, telco Northstream chief executive Bengt Nordstrom.
About Timetric’s VRL Financial News
For over 20 years, VRL has been delivering a unique series of conferences and events to the financial services market. Sponsored by the major players in the industry, VRL conferences deliver focused and original content, with innovative first-time speakers and provocative sessions, exclusive research and a rich mix of delegates.
For more information
Please contact Douglas Blakey, Editor email@example.comT: +44(0)20 7406 6603