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  1. Analysis
December 16, 2008

M-Cube moves forward in style

The profile of UK prepaid and payment solution provider M-Cube is on the rise following the hugely successful launch of its ground-breaking Aspinall Foundation prepaid card earlier this year. However, M-Cube is setting its sights beyond the prepaid sector, as Victoria Conroy reports.

By Verdict Staff

The profile of UK prepaid and payment solution provider M-Cube is on the rise following the hugely successful launch of its ground-breaking Aspinall Foundation prepaid card earlier this year. However, M-Cube is setting its sights beyond the prepaid sector, as Victoria Conroy reports.

Jonathan Rees, sales director, M-CubeM-Cube, a UK-based prepaid and payment solution provider established in 2005, has made a big impact in a short space of time. Having already successfully launched its Maestro-branded On-X card into the UK market, in a little under a year M-Cube has blazed a trail and left competitors scratching their heads at how a relatively small new player was able to launch one of the most high-profile prepaid card products – the Aspinall Foundation card, which is free to the consumer and gives all profits to charity – and secure a prepaid programme deal with Ryanair, Europe’s largest low-fares airline, giving M-Cube exposure to the 60 million passengers who travel with Ryanair each year.

M-Cube’s CEO Mashallah Ali (MA), and Jonathan Rees (JR), sales director, spoke to CI about their vision for M-Cube and what the industry needs to do as a whole to promote greater consumer understanding and market growth.

Mashallah Ali, CEO, M-CubeCI: Could you sum up M-Cube’s activities this year, and how you see the UK prepaid market developing going forward?

MA: Since On-X was launched, we have been very busy working to get other products out. At the same time we have consciously and purposefully limited our profile in the market and have watched how the market is developing in the prepaid arena.

We have noticed that there are certain things that are missing in the market. What we have noticed is that if you sell a prepaid card only as a prepaid card and without a value chain around it, it will not be successful. You have to get your value chain and distribution right. As far as we are concerned, that is the key to the success of any prepaid product launched in the future in the UK or anywhere else.

Originally we launched On-X and then in March this year we launched the Aspinall card, and we successfully got that out into the marketplace. It has been a big success and the Aspinall Foundation have seen a lot of interest arise from it, and they are proactively pushing it from their end.

They have also provided us with their database and have convinced their members to take up the prepaid card as a membership-style product so that they can benefit from the services and facilities that Aspinall is providing.

This is all part of the value chain of the Aspinall card. They are providing services in the park and outside the park which is related to helping gorillas and helping Aspinall to raise funds relating to their charity. The card is doing very well, and they are backing it up as much as we are.

Meanwhile, in the background, we have been working on the club side of prepaid. The concept of the club proposition has really taken off with the Ryanair programme. It is really around building a lifestyle product rather than relying on a piece of plastic. We are still at an early stage with that programme but linking with a big brand such as Ryanair means that both we and they can get a lot of success out of it.

We have seen quite a lot of hits already on the website. As a lifestyle card, there are services on offer for consumers to benefit from, such as cashback and other benefits.We have been working very hard for the last seven or eight months to get to this point and this is our first lifestyle club proposition, as I would call it. Every programme that we launch from here on is going to be similar to that.

We are also revisiting On-X to turn it into a club proposition in the very near future. The card aspect will still be featured on the On-X website, but the club aspect of the website will be more prominently featured so that cardholders can look at the services and benefits included in the whole proposition, and the special offers available as long as the cardholder uses their membership card.

JR: It’s been a very exciting year for us. There’s been a change in focus, and I think everybody realises that the UK market in prepaid is not going to mirror the US as it is a completely different commercial demographic. We have looked at things differently. We have On-X but we do not really sell it directly to the consumer – that’s not what our focus is on. We have taken On-X and partnered with a number of people in various market sectors.

Our core strength is in building a sales and marketing proposition around the brand name and building that lifestyle product, and that is what we have focused on.

With Aspinall, it is still a rewards package and there is a reason for consumers to have it outside of just supporting the charity. The move from a paid-for card product to a free card product where 100 percent of the profits generated by transactions goes to charity was pretty unique in the market and still is. I do not think anybody else in the market has done that. That card has actually been shortlisted for the 2009 Card Awards, in the category for best corporate social responsibility initiative.

We have had six months of extremely hard work with delivering the Ryanair programme, which carries over 60 million passengers a year. It is an exciting programme and they are very excited about it as well. There has been a lot of media coverage, especially in Ireland, and it is quite an innovative product.

CI: Why did Ryanair select M-Cube as opposed to your competitors?

JR: I would say it is commercial flexibility. That was particularly important to Ryanair. I suppose it is the entire proposition in the way that we look at prepaid. We see it as a vehicle to achieving a goal. If you look at the Tesco Club card type of product, you use it to achieve a goal in your lifestyle, whether it is discounts in store, or the ‘Computers for Kids’ scheme. There is always a goal or an objective. Ryanair have the objective of getting people flying with them more often, and the programme is part of helping to build that.

It is almost a flying club-type of product without Ryanair having all the extra costs delivering that in relation to hiring employees to do that and so on. It is an outsourced solution in a way.

The first thing we did is we looked at An Post, the Irish post office network which has over 1,000 branches in its network, to arrange a top-up and loading deal with them. We are the only prepaid company in the UK and Ireland that has cash load capability at the Irish post office, and it’s the only prepaid card issued in Ireland at the moment.

CI: Going back to the Aspinall product, with it being free to the end user, you make no profit from it. So what does M-Cube get out of it?

JR: The corporate social responsibility element is important to us as a company. We have agreed that as a business.

Something we feel that the financial services industry is not very good at is providing to charity. We have picked an animal charity, Aspinall, and a couple of other sectors such as children’s charities, and we have already identified who we will be running programmes for.

We think the model works. The costs are covered – yes, there are set-up costs, but commercially we don’t lose money.

CI: How many programmes do you have live in the market today?

JR: We have nine programmes at the moment, some of which are already live, and others where contracts have been signed and programmes have been approved by our issuing bank, Newcastle Building Society (NBS).

The sectors those programmes cover include airlines, charity, music, media, foreign exchange, telecoms, and the entrepreneurial sector. By the end of the first quarter of next year, we are very hopeful that all nine programmes will be live.

CI: Where are you operating at the moment and where are you planning to expand to?

JR: Right now it is just UK and Ireland, and we think there’s enough business that we currently have and on our opportunities list within the UK and Ireland over the next year.

CI: How does the UK prepaid market today compare to the market a few years ago when M-Cube was first established? Has growth so far exceeded your expectations?

MA: There is still some work to be done. I believe there needs to be a bigger push and more investment from MasterCard and Visa in terms of consumer education.

It seems to me that the programme managers are probably doing most of the work with only the limited support of anyone else in the market. Of course, some suppliers such as MasterCard and NBS are putting effort in, but we would like to see even more support from them in the future, as consumer education is the key to success of the entire prepaid market in the UK.

CI: Is M-Cube a full MasterCard member service provider and are you planning to become a Visa member at some point?

MA: Yes, we are a full MasterCard MSP, and we are looking into Visa membership. We have been in discussions with Visa about it and there is an opportunity there, but having said that, Visa has been quite slow in prepaid compared to MasterCard, who are ahead of the game. We talk to them at conferences we go to, but although we shake hands on certain things it seems that we are moving ahead very slowly in between these conferences, but we remain confident that we will eventually get there.

JR: There are obviously some issues with becoming a Visa member in terms of cost. The process perhaps is not as easy or as flexible or as welcoming as with MasterCard.

CI: How closely do you work with MasterCard in developing and launching new products and services?

JR: We have regular meetings with MasterCard at the higher levels of people. They come with us when required into meetings and once programmes are approved they offer good insight into where they are trying to take the business, and how perhaps our programme can be slightly manoeuvred to help both of us achieve what we want together. So it is a close working relationship.

CI: How would you describe M-Cube’s approach to marketing and distribution, and how it differs from your competitors?

JR: Nobody in this company actually comes from a cards or financial services background. We come from IT, media and telecom backgrounds. There are different takes on marketing in all those sectors.

Our strengths are the sales and marketing and value-add element of the supply chain. That is what we can do for the likes of Ryanair in terms of increasing the number of people who take up their flights and also the amount of money we can deliver to them, for what is seen as an ancillary revenue side of the business.

In today’s economic climate, everyone wants that extra penny, and how do you get that without employing a massive number of staff? What we are saying is that by partnering with M-Cube you can create the opportunity to generate significant extra revenues, possibly worth millions of pounds. That is really where we are coming from. It is totally different to what our competitors are doing.

CI: Do you see any real competition coming from the big UK banks which are getting into prepaid?

JR: In our market space, no. However, it is a positive thing. The more the big UK banks like Barclays, Lloyds TSB and so on get into the market, the more household recognition prepaid receives.

We would not compete with the likes of those people. Maybe one or two of the products that we provide as a white-label solution to our clients would compete with bank offerings, but M-Cube overall would not compete in the same space as the banks. Because of where we sit, it is not our goal to be a recognised household name.

CI: With pressure being put on interchange fees and so on, how might prepaid fee structures evolve going forward?

MA: It should be really simple and straightforward. When I first entered this market, I was confused when looking at our competitors and the fee structures they implemented.

As a consumer, I should not be thinking how much it is going to cost me. Prepaid providers shouldn’t be causing confusion for consumers when it comes to fees. M-Cube came up with a very simple solution to have a flat rate on all our programmes.

I personally want to get rid of consumer charges – I really don’t want to charge the consumer. We have to find a way, whether it be sponsorship of some sort, to accommodate these charges. But maybe one year from now the market will have changed, and consumers may get in the habit of paying these charges.

But the consumer in the UK is hard to sell to. You can’t tell them that in order to use this piece of plastic they have to pay to use it. They won’t accept it. That is all to do with the banking industry in this country. Consumers perceive that they don’t pay for their bank account, but they do. It’s how the consumer sees it.

Consumers have to see the value chain. All along, that has been our driving value. Get the value chain right, get the distribution right, and you are there.

JR: In the long term the supply chain will become smaller. As it’s a brand new market and it’s still a new market, it’s changed over the last year, certainly. But it can still become smaller. At the moment it’s impossible to swallow those costs. Going forward the smaller the supply chain becomes, it will become easier to swallow those costs.

MA: One of the killers has been probably the top-up charges. The market has been monopolised by Paypoint and Payzone. And the charges are based on decades-old fees with telecom companies, based on hundreds of pounds of profit per user. They could afford that because they didn’t need to pass those charges onto the consumer. But the prepaid model hasn’t got those sorts of margins.

CI: How much of a difference will MasterCard’s cash loading network rePower make in the UK market in terms of those charges?

MA: Again, we are asking questions about those charges. They have joined forces with Payzone, and to be honest I think that they will find it challenging to succeed if they don’t get the fee structure right. If that fee structure is right, then it will make a lot of difference. I asked MasterCard that question earlier this year, but they weren’t in a position to answer the question at that time. It will be a good idea if there are no charges.

M-Cube is the only company that has not signed contracts with Paypoint or Payzone for these charges. We’ve been talking to NBS, we’ve been talking to Metavante, all our supply chain partners, but it is hard to justify these charges. If I cannot find a way to justify it, how can I justify it to the consumer?

In relation to the Ryanair programme, Payzone dominates the top-up market in Ireland. If suppliers like Paypoint, Payzone and MasterCard manage to come up with a better way of charging fees, I would definitely love to sign up with them.

As we go forward, we’re going to get bigger and more powerful in parallel with the growth of the prepaid market, and I hope that some of our competitors will also come around to our way of thinking so that altogether we can put a better and more improved product on offer for the consumer.

CI: What do you see as some of the challenges around the regulatory side of prepaid?

JR: On the regulatory and compliance front we work closely with NBS and MasterCard to make sure all our programmes are fully compliant.

We’d like to see some sort of regulatory template emerge over the next year that allows us to approach clients with a uniform view, rather than having to make a separate request each time a programme is submitted, only for things to have changed in the meantime. As an industry we need to become a bit more uniform.

CI: What do you see as M-Cube’s biggest opportunities and challenges over the next few years?

JR: I personally feel that the entrance of government and two or three household brands launching in prepaid cards probably would change the face of the UK market overnight.

Another challenge is always education. There’s a certain demographic that gets prepaid instantly, and there’s another demographic that asks questions. Unless your marketing is right, you’ll miss a big opportunity.

Our opportunity is to keep doing what we’re doing and to keep refining it, to keep adding to our modules and not just focus on the prepaid card. The card will always be the vehicle, but we want to keep developing the value chain.

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