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Latest Special Reports - Strategy

ING invests in employee wellbeING

  • Author: Anna Milne
  • Published: 21 Apr 2017

Things are fast-changing. The younger workforce coming through has different habits and expectations, driving digital transformation at the same time as levelling the traditional corporate hierarchy. Now, the incumbent institutions are taking notice and helping out. Anna Milne writes. read more

High altitude, higher stakes?

  • Author: Ivan Castano
  • Published: 20 Apr 2017

Latin America’s third-largest economy could slip into recession if US President Donald Trump’s toxic cocktail of threats to upend the North American Free Trade Agreement or impose heavy tariffs on Mexican exports come true. However, Mexican banks are – at least for now – unconcerned. Ivan Castano writes. read more

Cracking China from Down Under

  • Author: Anna Milne
  • Published: 11 Apr 2017

Melbourne-based Airwallex has ambitious plans to be the first e-commerce gateway into China, and by all accounts is on course to do so. Anna Milne caught up with its global head of partnerships to find out how hard it was to crack China, disrupting SWIFT, and why he thinks the future of many things is WeChat. read more

Scotiabank’s digital distribution designs

  • Author: Robin Arnfield
  • Published: 4 Apr 2017

Scotiabank is rolling out a digitally-enabled customer-centric branch design across its Latin American and Caribbean (LAC) operations. Robin Arnfield talks to Katherine Hayward, vice president, customer experience, retail banking at Scotiabank International. read more

New UK payments model sets global standard

  • Author: Charles Wheeldon
  • Published: 19 Jan 2017

Industry reaction to the Payments Strategy Forum’s final findings has been positive, being hailed as an effective model to serve end users better, create healthier competition, and put consumers and corporates at the heart of the UK payments system. Charles Wheeldon takes a closer look at the implications. read more

BIM mobile money scheme leads the way in interoperable payments

  • Author: Robin Arnfield
  • Published: 12 Jan 2017

Peru’s BIM is providing the international banking and payments industries with a reference model for how the various stakeholders in a mobile money ecosystem can collaborate to build a nationwide, interoperable infrastructure. Robin Arnfield takes a closer look at the platform’s launch, strategy and ambitions. read more

The Digital Banking Club: Can bots be bankers?

  • Author: Patrick Brusnahan
  • Published: 16 Dec 2016

As soon as new technology appears, the banking industry wonders if it can be applied to the financial sector. The latest additions are chatbots, which are AI-enabled messaging services. However, can these be utilised successfully? And will customers consider them to be a helpful addition? Patrick Brusnahan writes. read more

Contactless technology making waves

  • Author: Patrick Brusnahan
  • Published: 12 Dec 2016

According to Timetric research, the global contactless card transaction value will almost quadruple between 2016 and 2020, while the global mobile NFC transaction value will grow more than fivefold. Why is contactless affecting the payments world with so much vigour? Patrick Brusnahan takes a closer look. read more

The future of Europe’s payment infrastructure – an update

  • Author: Anna Milne
  • Published: 16 Nov 2016

With the ECB telling Sibos that it is looking at merging the Target2 real-time gross settlement payment system with the T2S securities settlement mechanism, providing a single platform for cash and securities processing in the eurozone, Anna Milne speaks to SWIFT’s Carlo Palmers to get the gen on its plans for 2017. read more

Brazilian banks embracing social media

  • Author: Patrick Brusnahan
  • Published: 24 Oct 2016

Brazil is a huge market with a large amount of potential. With a population of over 200 million people, there are still a startling 65 million people over the age of 15 that are unbanked. One of the ways Brazilian banks are looking to attract this market is through social media. Patrick Brusnahan writes. read more

How can the Internet of Things improve the banking experience?

  • Author: Patrick Brusnahan
  • Published: 13 Oct 2016

The Digital Banking Club’s latest debate, at the formidable Law Society HQ in London, honed in on the Internet of Things and how it could aid financial services. The discussion covered a number of trends, including payments, wearables and customer needs. Patrick Brusnahan reports. read more

Strategies for success in the European digital wallet market

  • Author: Robin Arnfield
  • Published: 13 Oct 2016

Aite Group has published a report on the strategies that digital wallet providers need to adopt in the increasingly competitive European market. Robin Arnfield investigates and speaks to the report’s author, senior analyst Ron van Wezel, on its key points and takeaways for the industry. read more

Where is contactless taking us?

  • Author: Jessica Longley
  • Published: 30 Aug 2016

Contactless has been around for just over two decades but it has already transformed the payments industry. Adopted globally and expected to grow in the next decade, contactless offers new possibilities and benefits for acquirers, merchants and consumers. Jessica Longley writes. read more

Fintechs: Friend or foe in the world of financial services?

  • Author: Jessica Longley
  • Published: 19 Jul 2016

London has gained a reputation as a leading fintech hub, hosting more and more innovative technology start-ups but can they be considered as friends or enemies of financial services? This is exactly what June’s debate from the Digital Banking Club (TDBC) set to find out. Jessica Longley reports on the action. read more

Is Asia real time ready?

  • Author: Ann Lim
  • Published: 18 Jul 2016

Asia’s move into the real time payments space will open up a whole new world of convenience for consumers and banks alike, but will it also make them vulnerable to threats? Xiou Ann Lim reports. read more


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